Office 365/Dynamics 365/Azure/SharePoint/Project Server/Power Automate / Power Apps/Power BI/SAAS - Subject Matter Experts
Cognitive Convergence
HelpDeskConnect: An office 365 SharePoint Add-in that provides functionality for helpdesk operation for small organizations.
HelpDesk Connect Admin Action on Tickets:
View Tickets:
HelpDesk Connect Admin Features:
Action to Perform on Ticket:
HelpDesk Admin Panel Configuration:
HelpDesk Connect:
Helpdesk is a SharePoint hosted application which help to coordinate the employees and technical support. HelpDesk Connect supported features are:
- Tickets creation.
- Employee or Customer support.
- Highly configurable ticket forms, lists, and dashboards.
- Emails integrated with Help Desk.
- Azure AD Active Directory Integration.
- Notifications and Alerts.
- Customizable Actions.
- Custom Attributes.
- Ticket Searches.
- End User can see his submitted tickets and comments.
- Attachments with comments and ticket.
Comment and Replies on Ticket:
Timeline of Activities of Specific Ticket: