User Guide

HelpDesk Admin Panel Configuration:









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O365/SharePoint/Project Server/Flow/PowerApps/PowerBI -  Subject Matter Experts

HelpDeskConnect: An office 365 SharePoint Add-in that provides functionality for helpdesk operation for small organizations.

HelpDesk Connect Admin Action on Tickets:
View Tickets:

HelpDesk Connect Admin Features:

Action to Perform on Ticket:

HelpDesk Connect:
Helpdesk is a SharePoint hosted application which help to coordinate the employees and technical support. HelpDesk Connect supported features are:

  • Tickets creation.
  • Employee or Customer support.
  • Highly configurable ticket forms, lists, and dashboards.
  • Emails integrated with Help Desk.
  • Azure AD Active Directory Integration.
  • Notifications and Alerts.
  • Customizable Actions.
  • Custom Attributes.
  • Ticket Searches.
  • End User can see his submitted tickets and comments.
  • Attachments with comments and ticket.